Preventative Maintenance Services

You choose from three levels of support gold, silver, bronze and pre pay a fixed fee for time to be used as needed and for management of your network. Maintenance services include a dedicated engineer and option of a backup engineer, active network management, monitoring services and on-site support (break fix) included hours are based on your service level. You can also incorporate an ongoing contract, response guarantees or a service level agreement.

Service Level - Bronze

Provides preventative maintenance and monitoring of server status. You are informed of any problems, issues and recommended solutions. Break fix charges are additional.

  • Monitoring & reporting
  • Timely patching
  • Antivirus updates
  • Spam & popup blocking
  • Backup verification
  • Event logs analysis
  • On-call support (Break fix - pay as you go)

Service Level - Silver

Adds more frequent monitoring of the server infrastructure, regular reporting, support for desktop operating environments – 9 hrs x 5 days, helpdesk and on-site support for the network and server.

  • Bronze level plus +
  • More access time to dedicated experts
  • Guaranteed emergency response support
  • Discounts on consulting rates

Service Level - Gold

Offers additional support for desktop applications in addition to desktop operating environments. Service Level Agreements (SLAs) for 24 x 7 response times and issue escalation.

  • Bronze & Silver plus +
  • Additional access time to experts
  • Service Level Agreement
  • 24/7 Guaranteed response times

Maintenance Services (Gold / Silver / Bronze) enable you to:

  • Minimize downtime & service interruptions
  • Increase operational efficiency
  • Reduce and control operating costs
  • Cost effectively gain access to world-class consultants
  • Reallocate internal resources to grow business
  • Stay patched and current in a cost-effective way